Returns & Exchanges Policy

At Dar Jana Fashion, we take great pride in the quality, craftsmanship, and finishing of every abaya and fashion set we create. Each order is carefully inspected before dispatch to ensure that it meets our quality standards.

We understand that sometimes a product may not be suitable for you. Our Returns & Exchanges Policy is designed to provide a simple and transparent process for eligible products.

1. Return & Exchange Period

Returns and exchanges are accepted within 7 days from the date of delivery.

To be eligible for a return or exchange, the customer must contact Dar Jana Fashion within 7 days of receiving the order.

Requests submitted after the 7-day period may not be accepted.

2. Eligibility for Return or Exchange

To qualify for a return or exchange, the product must:

• Be unused and unworn.

• Be in its original condition.

• Be free from perfume, makeup, stains, odors, or any signs of use.

• Have all original tags, labels, packaging, and accessories attached.

• Not have been washed, altered, repaired, or damaged by the customer.

• Be returned with the original invoice/order details where applicable.

Dar Jana Fashion reserves the right to reject a return or exchange if the product does not meet the above conditions.

3. Items That Cannot Be Returned or Exchanged

For hygiene, customization, and product-specific reasons, the following items may not be eligible for return or exchange:

• Customized or personalized abayas.

• Made-to-order products specifically produced according to customer requirements.

• Products that have been altered, resized, embroidered, or modified at the customer's request.

• Products that have been worn, washed, ironed, perfumed, stained, or damaged.

• Items without original tags or packaging.

• Items purchased as final sale or non-returnable promotional products.

• Gift cards or other non-returnable items, where applicable.

Any product specifically identified as "Non-Returnable", "Final Sale", or "Made to Order" on the product page will not be eligible for return unless the item is received damaged or defective.

4. Size Exchange

If you have selected the wrong size, you may request an exchange within 7 days of delivery, subject to the following conditions:

• The product must be unused and in its original condition.

• The requested replacement size must be available.

• The item must meet all return and exchange eligibility requirements.

If the requested size is unavailable, Dar Jana Fashion may offer an alternative solution, subject to the applicable terms.

Customers are responsible for reviewing the size guide provided on the website before placing an order.

5. Exchange for a Different Product

Exchanges for a different design, style, color, or product may be permitted subject to product availability and price differences.

If the replacement product has a higher price, the customer will be required to pay the difference.

If the replacement product has a lower price, the difference may be handled according to Dar Jana Fashion's applicable exchange/refund procedure.

6. Wrong, Damaged, or Defective Items

If you receive:

• The wrong product,

• The wrong size due to a fulfillment error,

• A damaged product, or

• A manufacturing defect,

please contact us within 48 hours of delivery.

Customers should provide:

• Order number.

• Photographs of the product.

• Photographs of the packaging.

• A clear description of the issue.

• Video evidence where necessary.

If the issue is confirmed to be due to a fulfillment error, manufacturing defect, or damage that occurred during delivery, Dar Jana Fashion will assess the case and provide an appropriate solution, which may include replacement, exchange, repair, or refund, depending on the circumstances.

7. Return Shipping Charges

For a return or exchange due to change of mind, incorrect size selection, or personal preference, the customer may be responsible for the applicable return and re-delivery shipping charges.

If the return or exchange is due to an error by Dar Jana Fashion or a confirmed manufacturing/quality issue, the applicable shipping costs may be covered by Dar Jana Fashion.

The final shipping arrangement will be communicated when the return/exchange request is approved.

8. Return Process

To request a return or exchange:

Step 1 — Contact Us

Contact our customer service team within 7 days of delivery and provide your order number and reason for the return or exchange.

Step 2 — Approval

Our team will review the request and confirm whether the item is eligible for return or exchange.

Step 3 — Return the Product

Once approved, you will receive instructions regarding the return shipment.

Please do not send the product back without receiving return instructions from our team.

Step 4 — Inspection

Once we receive the returned product, our quality control team will inspect the item to ensure that it meets our return conditions.

Step 5 — Exchange or Refund

Once the returned item passes inspection, the approved exchange or refund will be processed according to the applicable policy.

9. Refund Policy

Where a refund is approved, the refund will generally be processed through the original payment method used for the purchase.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider, bank, or card issuer.

Shipping charges, customs duties, taxes, or other applicable fees may not be refundable unless the return is due to an error or defect attributable to Dar Jana Fashion.

10. Sale & Promotional Items

Products purchased during special promotions, clearance sales, flash sales, or marked as Final Sale may be subject to different return and exchange conditions.

Customers are advised to review the specific terms displayed at the time of purchase.

11. International / GCC Returns

For customers outside Bahrain, including customers in Saudi Arabia, UAE, Kuwait, Qatar, and Oman, return and exchange arrangements may involve additional courier charges, customs requirements, duties, or other applicable fees.

Any applicable charges will be communicated to the customer before the return or exchange is processed.

Dar Jana Fashion is not responsible for customs charges imposed by the destination country unless otherwise stated.

12. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has entered production, preparation, customization, or has been dispatched, cancellation may no longer be possible.

Customized and made-to-order products may not be eligible for cancellation once production has commenced.

13. Important Note Regarding Product Appearance

We make every effort to display product colors and details as accurately as possible on our website. However, colors may appear slightly different depending on the customer's screen, device settings, lighting conditions, and photography.

Minor variations in color, texture, embroidery, or finishing that are inherent to the nature of handcrafted or luxury garments may not necessarily be considered defects.

14. Customer Responsibility

Customers are responsible for ensuring that the product is returned securely and in accordance with the return instructions provided by Dar Jana Fashion.

We recommend retaining the return shipment tracking information until the return has been confirmed by our team.

Dar Jana Fashion cannot be held responsible for products lost or damaged during a customer-arranged return shipment unless otherwise agreed.

15. Policy Changes

Dar Jana Fashion reserves the right to update or modify this Returns & Exchanges Policy when necessary.

Any changes will be published on this page and will apply to orders placed after the updated policy becomes effective.

16. Contact Us

For any questions regarding returns, exchanges, refunds, or product issues, please contact our customer service team:

Dar Jana Fashion
Email: care@darjanafasion.com
WhatsApp: 
Customer Service:

We are committed to ensuring that every Dar Jana Fashion customer receives the quality, service, and experience that our brand represents.

Dar Jana Fashion — Crafted With Care, Delivered With Confidence.

Terms & Conditions

Terms & Conditions

Welcome to Dar Jana Fashion. By accessing, browsing, or using our website, placing an order, or purchasing any product from us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. About Dar Jana Fashion

Dar Jana Fashion specializes in high-couture luxury abayas, fashion sets, and related products.

Throughout these Terms & Conditions, the terms "Dar Jana Fashion," "we," "us," and "our" refer to Dar Jana Fashion. The terms "customer," "you," and "your" refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.

• Use the website only for lawful purposes.

• Not attempt to misuse, damage, disrupt, or gain unauthorized access to our website or systems.

• Not reproduce, copy, modify, distribute, or commercially exploit our website content without written permission.

• Keep your account and login information secure, where applicable.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these terms have been violated.

3. Products & Product Information

We make every reasonable effort to ensure that product descriptions, images, measurements, colors, and other information displayed on our website are accurate.

However:

• Actual colors may vary slightly depending on your device, screen settings, lighting, and photography.

• Handcrafted or couture products may have minor variations in texture, embroidery, finishing, or appearance.

• Product measurements may have minor variations due to manufacturing and tailoring processes.

• Product availability may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and may offer:

• A suitable replacement.

• An alternative product.

• A refund of the amount paid for the unavailable product.

For made-to-order and customized products, additional production time may apply.

5. Prices

All product prices displayed on our website are subject to change without prior notice.

The applicable price will normally be the price displayed at the time the order is placed.

Depending on the customer's delivery destination, additional charges such as shipping fees, customs duties, taxes, or other applicable charges may apply.

Any applicable charges will be communicated or displayed during the checkout process where possible.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted once Dar Jana Fashion confirms the order and/or dispatches the products.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

• Product availability issues.

• Incorrect pricing or product information.

• Suspected fraudulent or unauthorized transactions.

• Incorrect customer or delivery information.

• Technical errors.

• Other circumstances that prevent us from fulfilling the order.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the customer.

7. Payment

Payment must be completed through the payment methods made available on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not knowingly store complete payment card details on our systems where payment processing is handled by third-party payment service providers.

Payment transactions may be subject to the terms and conditions of the relevant payment provider.

8. Shipping & Delivery

Dar Jana Fashion provides delivery across Bahrain and selected GCC destinations, including Saudi Arabia, UAE, Kuwait, Qatar, and Oman.

Delivery times are estimates and may vary due to:

• Courier delays.

• Customs clearance.

• Public holidays.

• Weather conditions.

• Incorrect delivery information.

• Government restrictions.

• Other circumstances beyond our reasonable control.

For complete information, please refer to our Shipping & GCC Delivery Policy.

9. Returns & Exchanges

Returns and exchanges are subject to our Returns & Exchanges Policy.

Unless otherwise stated, eligible products may be returned or exchanged within 7 days of delivery, provided that the applicable conditions are satisfied.

Customized, personalized, altered, made-to-order, and final-sale products may be subject to different conditions.

Please review our Returns & Exchanges Policy before placing an order.

10. Customized & Made-to-Order Products

Certain products may be customized or produced specifically according to customer requirements.

Once production has commenced, customized or made-to-order products may not be eligible for cancellation, return, or exchange except where required by applicable law or where the product is defective or incorrectly supplied by Dar Jana Fashion.

Customers are responsible for providing accurate measurements, customization details, and other information required to produce the order.

11. Intellectual Property

All content displayed on the Dar Jana Fashion website, including but not limited to:

• Logos

• Brand names

• Product photographs

• Product descriptions

• Graphics

• Designs

• Text

• Videos

• Website layout

• Marketing materials

is owned by or licensed to Dar Jana Fashion and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, publish, distribute, sell, or commercially exploit any website content without our prior written permission.

12. Photography & Product Images

Product images displayed on our website are provided for illustration and representation of the products.

Due to photography, lighting, screen settings, and manufacturing variations, the actual product may have slight differences in color or appearance.

Such minor differences do not necessarily constitute a product defect.

13. Promotions & Discount Codes

Dar Jana Fashion may offer promotional campaigns, discount codes, special offers, or limited-time promotions.

Unless otherwise stated:

• Promotional codes must be used within their stated validity period.

• Only one promotional code may be used per order.

• Promotional codes may not be combined with other offers.

• Promotions may be subject to specific terms and conditions.

• We reserve the right to cancel or modify promotions at any time.

Certain products may be excluded from promotional offers.

14. User Accounts

Where account registration is available, customers are responsible for maintaining the confidentiality of their login credentials.

You are responsible for all activity conducted through your account.

If you believe that your account has been accessed without authorization, you should notify us immediately.

15. Privacy & Personal Information

We respect the privacy of our customers and handle personal information in accordance with our Privacy Policy.

By using our website and placing an order, you consent to the collection and use of information necessary to process orders, provide customer support, arrange delivery, process payments, and improve our services.

Please refer to our Privacy Policy for additional information.

16. Third-Party Services

Our website may use third-party service providers, including payment gateways, courier companies, technology providers, analytics services, and other service providers.

Your use of third-party services may also be subject to the terms and policies of those providers.

Dar Jana Fashion is not responsible for the independent policies or practices of third-party service providers.

17. Website Availability

We aim to keep our website available and operational; however, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

• Maintenance.

• Technical issues.

• Server problems.

• Security incidents.

• Network failures.

• Updates.

• Circumstances beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any part of the website without prior notice where reasonably necessary.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Dar Jana Fashion shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

19. Fraud & Unauthorized Transactions

Dar Jana Fashion reserves the right to investigate and take appropriate action against suspected fraudulent, unauthorized, or abusive transactions.

We may cancel orders or restrict accounts where there are reasonable grounds to suspect fraudulent activity or misuse of our services.

20. Force Majeure

Dar Jana Fashion shall not be responsible for delays or failure to perform its obligations where such delays or failures result from circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, government restrictions, wars, civil disturbances, transportation disruptions, strikes, internet or telecommunications failures, customs restrictions, or other unforeseen events.

21. Changes to These Terms

Dar Jana Fashion reserves the right to update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Bahrain, unless otherwise required by applicable law.

Any disputes arising in connection with these Terms & Conditions or your use of our website shall be subject to the applicable jurisdiction of the relevant courts in Bahrain, unless otherwise required by law.

23. Contact Us

If you have any questions regarding these Terms & Conditions, our products, orders, or services, please contact us:

Dar Jana Fashion
Email: care@darjanafasion.com
WhatsApp: 
Customer Service: 
Website: darjanafashion.com

Thank you for choosing Dar Jana Fashion.

We appreciate your trust and look forward to providing you with an exceptional luxury fashion experience.

Privacy Policy

At Dar Jana Fashion, we value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, create an account, place an order, contact us, or use our services.

By using the Dar Jana Fashion website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

When you place an order, create an account, contact us, or subscribe to our services, we may collect:

• Full name

• Mobile/telephone number

• Email address

• Billing address

• Delivery/shipping address

• Country and city

• Order details

• Customer preferences

• Measurements or customization details, where voluntarily provided

• Communication history with our customer service team

Payment Information

Payments may be processed through secure third-party payment gateways.

Depending on the payment method used, payment service providers may process information such as card or transaction details.

Dar Jana Fashion does not intentionally store complete payment card information on its own systems where such information is handled directly by a third-party payment provider.

Payment providers may have their own privacy policies and terms governing the processing of payment information.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Website pages visited

• Date and time of access

• Referring website

• General usage and interaction information

This information may be used to improve website performance, security, functionality, and customer experience.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.

• Confirm payments.

• Arrange delivery and shipping.

• Contact you regarding your order.

• Provide customer support.

• Process returns, exchanges, and refunds.

• Respond to enquiries and requests.

• Provide information about products and services.

• Improve our website and services.

• Personalize your shopping experience.

• Prevent fraud and unauthorized transactions.

• Maintain website security.

• Comply with applicable legal and regulatory requirements.

We will only use your information for legitimate business purposes and in accordance with applicable laws.

4. Marketing Communications

With your consent, we may use your contact information to send you:

• New collection announcements.

• Product launches.

• Special offers.

• Promotional campaigns.

• Discount codes.

• Seasonal collections.

• Events and other marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding transactions, orders, payments, deliveries, returns, security matters, or other service-related communications.

5. WhatsApp & Customer Communication

Dar Jana Fashion may use WhatsApp, email, telephone, SMS, or other communication channels to communicate with customers regarding orders, delivery, customer service, and promotional communications where permitted.

When using third-party communication platforms, your information may also be processed according to the privacy policies of those platforms.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers where required to provide our services, including:

• Payment gateway providers.

• Courier and delivery companies.

• Website hosting providers.

• IT and technology service providers.

• Customer support providers.

• Marketing and analytics service providers.

• Professional advisors where necessary.

• Government authorities or regulatory bodies where required by law.

We only share information that is reasonably necessary for the relevant purpose.

7. Delivery Information

When you place an order, we may provide necessary customer information to our delivery partners so that your order can be successfully delivered.

This may include:

• Customer name.

• Mobile number.

• Delivery address.

• Order reference.

• Other information necessary for delivery.

Delivery partners may process this information in accordance with their own privacy policies.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember your preferences.

• Maintain shopping cart information.

• Keep you logged into your account.

• Understand website usage.

• Improve website performance.

• Provide relevant marketing and advertising where applicable.

• Detect fraudulent or suspicious activity.

You may configure your browser to block or delete cookies. However, disabling certain cookies may affect some website functionality.

9. Analytics & Website Improvement

We may use analytics and similar technologies to understand how visitors use our website.

This information helps us:

• Identify popular products and pages.

• Improve website navigation.

• Monitor website performance.

• Identify technical problems.

• Improve our services and customer experience.

Where third-party analytics services are used, those providers may process information according to their own privacy policies.

10. Data Security

We take reasonable technical and organizational measures to protect customer information from:

• Unauthorized access.

• Unauthorized disclosure.

• Loss.

• Misuse.

• Alteration.

• Destruction.

However, no website, online transaction, or electronic communication system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials, passwords, and personal information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining order records.

• Providing customer support.

• Managing returns and exchanges.

• Meeting accounting and financial requirements.

• Complying with legal and regulatory obligations.

• Resolving disputes.

• Preventing fraud and misuse.

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Dar Jana Fashion is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information.

14. International Data Transfers

Because Dar Jana Fashion operates online and works with service providers located in different countries, customer information may be processed or stored outside the customer's country of residence.

Where required, we will take reasonable measures to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

15. Customer Rights

Subject to applicable laws and regulations, customers may have rights regarding their personal information, including the right to:

• Request access to personal information we hold about them.

• Request correction of inaccurate information.

• Request deletion of information where legally permitted.

• Withdraw consent for certain types of processing.

• Opt out of marketing communications.

• Ask questions about how their information is used.

Some information may need to be retained where required by law or for legitimate business purposes.

To exercise any applicable rights, please contact us using the details provided below.

16. Fraud Prevention & Security Monitoring

We may use customer and transaction information to detect, prevent, and investigate:

• Fraudulent transactions.

• Unauthorized account activity.

• Payment abuse.

• Returns or refund abuse.

• Attempts to compromise our website or systems.

Where necessary, information may be shared with payment providers, service providers, legal authorities, or other relevant parties.

17. Changes to This Privacy Policy

Dar Jana Fashion may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The updated version will be published on this page.

We encourage customers to review this Privacy Policy periodically.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Dar Jana Fashion
Email: care@darjanafashion.com
WhatsApp: 
Customer Service:
Website: darjanafashion.com

We value your trust and are committed to protecting your privacy while providing you with a secure and enjoyable shopping experience.

Dar Jana Fashion — Your Privacy, Our Responsibility.